Skip to main content
ExamRoo

QLD RSA Free Practice Test

Queensland RSA, unit SITHFAB021

Start practising: choose a mode

Most staff who serve or supply alcohol in a Queensland licensed venue need a Responsible Service of Alcohol certificate within a set time of starting work. See the facts box for the practice settings.

Queensland runs no state exam. The certificate is a Statement of Attainment from the national course, delivered by a registered training organisation.

We found no free official practice test. Business Queensland has free online refresher quizzes, which do not replace the course.

Free, no sign-up. 90+ questions with every answer explained. Practise, use flashcards, or sit a 25-question timed exam in 30 minutes.

Questions per test
25(ExamRoo setting)
Pass mark
20/25(ExamRoo setting)
Timer
30 minutes(ExamRoo setting)
Run by
Your training provider (a registered training organisation). Rules: Office of Liquor and Gaming Regulation (OLGR), Queensland

Question count, pass mark and timer are ExamRoo practice settings, not an official format; see the regulator for the real test. Question pool: 90+ source-checked questions. Sources checked on .

10 practice questions with answers

Tap Show answer under a question to see the answer and why. These are 10 of the 90+ questions in the full test.

Question 1 · Advertising

A Queensland licensee puts a footpath sign outside the bar showing the price of schooners inside. Is this allowed?

  1. Yes, if the sign is taken in at closing time
  2. Yes, if the prices shown are not discounted
  3. Yes, if the sign does not mention free drinks
  4. No, outside price advertising is an offence
Show answer and explanation for question 1

Answer: D. No, outside price advertising is an offence

In Queensland it is an offence to advertise outside your venue the price of alcoholic drinks sold at the venue, whether or not the price is discounted. Taking the sign in at night or avoiding the word free does not fix it. Source: Business Queensland, Penalties for illegal or unacceptable liquor practices, promotions and advertising.

Report a mistake in this question

Question 2 · Refusing service

You are a bar attendant about to refuse service to a rowdy patron at a Queensland venue. What should you do before you speak to the patron?

  1. Ask the patron's friends to speak to them before you do
  2. Wait until the patron has finished the drink they are holding
  3. Ask other patrons whether they agree the person has had enough
  4. Get a supervisor's agreement and tell security, if available
Show answer and explanation for question 2

Answer: D. Get a supervisor's agreement and tell security, if available

The recommended practice is to get agreement from a supervisor and notify security, if available, before speaking to the patron. This keeps the refusal consistent and gives you support. Waiting for the patron to finish a drink would risk allowing consumption by a disorderly person. Business Queensland gives these dos in its tips on refusing service.

Report a mistake in this question

Question 3 · Keeping evidence on site

OLGR compliance officers inspect a Queensland licensed venue and ask the licensee for evidence of staff RSA certification. What must the licensee have on the premises?

  1. An RSA training register listing every staff member
  2. Cards issued by the RTO to each staff member
  3. A letter from each RTO confirming the course dates
  4. Copies of each staff member's Statement of Attainment
Show answer and explanation for question 3

Answer: D. Copies of each staff member's Statement of Attainment

Queensland licensees must keep copies of their staff's Statements of Attainment on the premises and make them available for inspection. They don't need to keep an RSA training register, which is the tempting wrong answer. Source: Business Queensland, Responsible service of alcohol (RSA) training and certification.

Report a mistake in this question

Question 4 · Doubtful ID

A young-looking patron presents an ID at a Queensland venue and you have doubt about whether it is genuine. What should you do?

  1. Let the patron in, but refuse to serve alcohol
  2. Let the patron in if a friend vouches for them
  3. Refuse entry to the venue
  4. Type the patron's details into the ID scanner by hand
Show answer and explanation for question 4

Answer: C. Refuse entry to the venue

If there is any doubt about the authenticity of an ID, staff should refuse entry to the venue. Manually entering details into an ID scanner can itself be a sign that the ID is not genuine. Source: Business Queensland, Checking digital identification (ID) for all patrons.

Report a mistake in this question

Question 5 · Scanner failure

Your venue's ID scanner failed at 11pm on Friday, and you let patrons in using the manual ban list. When must you notify OLGR?

  1. Within 24 hours of the failure starting
  2. Within 7 days of the failure
  3. Within 48 hours of the first entry
  4. Only if a banned patron is identified
Show answer and explanation for question 5

Answer: C. Within 48 hours of the first entry

If you let patrons enter during regulated hours using the manual ban list, you must notify OLGR within 48 hours of the first time you did so. OLGR passes the notification to police. Source: Business Queensland, Failure or malfunction of a networked ID scanner.

Report a mistake in this question

Question 6 · Assessing intoxication

A patron walks into your Queensland bar slurring their words and walking unsteadily. What should a staff member do before refusing service?

  1. Refuse service at once, because slurred speech is proof that they are unduly intoxicated
  2. Ask other patrons whether they saw the person drinking earlier in the night at the venue
  3. Speak to them to check whether another cause, such as an impairment, explains the signs
  4. Ask security to move them on without a conversation, to avoid an argument at the bar
Show answer and explanation for question 6

Answer: C. Speak to them to check whether another cause, such as an impairment, explains the signs

Business Queensland recommends speaking to the person before refusing, because it helps identify other causes and avoids unlawful discrimination against a person with a mental or physical impairment. Slurred speech alone does not prove undue intoxication. Asking other patrons is no substitute for speaking to the person.

Report a mistake in this question

Question 7 · Refresher courses

A new bar attendant in Queensland says an online refresher guide on unduly intoxicated patrons covers their RSA, so they skip the RSA course. Is that correct?

  1. Yes, if they pass every quiz in the guide
  2. Yes, as long as they finish it within the first month
  3. No, it doesn't replace RSA training or certification
  4. No, unless they work in a licensed restaurant or cafe
Show answer and explanation for question 7

Answer: C. No, it doesn't replace RSA training or certification

The refresher guide is for hospitality workers who have already completed RSA training and want to revise. It does not replace RSA training or certification, so the worker still needs the nationally accredited course and a Statement of Attainment. Source: Business Queensland, Unduly intoxicated patrons and the responsible service of alcohol.

Report a mistake in this question

Question 8 · Re-entry

A Queensland venue uses re-entry stamps. A patron comes back to the door showing a stamp on their hand. What should staff do?

  1. Let the patron in, because the stamp shows ID was already checked
  2. Let the patron in if the stamp matches the colour used that night
  3. Closely screen the patron, because stamps can be easily transferred
  4. Ask a friend inside to confirm the patron's age
Show answer and explanation for question 8

Answer: C. Closely screen the patron, because stamps can be easily transferred

Re-entry stamps can be easily transferred from one person to another, so anyone trying to re-enter should be closely screened. A stamp does not prove the person is 18 or older. Source: Business Queensland, Checking hard copy identification (ID) for all patrons.

Report a mistake in this question

Question 9 · Responsible practices

A Queensland licensee wants to meet the legal requirement to encourage responsible drinking. Which step fits that requirement?

  1. Keeping low alcohol drinks off the menu to boost spirit sales
  2. Offering a free drink with every full-strength drink
  3. Having non-alcoholic and low alcohol drinks available
  4. Removing food from the menu after 9pm
Show answer and explanation for question 9

Answer: C. Having non-alcoholic and low alcohol drinks available

Queensland licensees must apply practices that encourage responsible drinking, and having non-alcoholic and low alcohol beverages on hand is one of them. Pushing full-strength sales or removing food does the opposite. Source: Business Queensland, Running acceptable practices and promotions involving alcohol at licensed venues.

Report a mistake in this question

Question 10 · Disciplinary action

In Queensland, disciplinary action for irresponsible service can disqualify a licensee from holding the licence for up to how long?

  1. 12 months
  2. 2 years
  3. 5 years
  4. 10 years
Show answer and explanation for question 10

Answer: C. 5 years

The disciplinary powers include disqualifying the licensee from holding the licence for a period up to a maximum of 5 years. Suspension is a separate power with a shorter maximum. Business Queensland lists these powers in its penalties for irresponsible service of alcohol.

Report a mistake in this question

What the test covers

The mistakes that cost people the test

  • Refusing service before you check whether another cause, such as an impairment, explains how the patron looks and sounds. (practice advice)
  • Treating an online course or refresher as your RSA. Only a Statement of Attainment from the national course counts. Source for common mistake 2
  • Letting a patron back in on a hand stamp alone. Stamps can be passed on, so staff screen the person closely. (practice advice)
  • Not knowing what to do when an ID scanner fails and a manual ban list is used. (practice advice)
  • Confusing which promotions and outside advertising a Queensland licensee may run. (practice advice)

A 7-day study plan

  1. Read the Business Queensland RSA certification page and note who needs a certificate.
  2. Study unduly intoxicated patrons: the definition, the signs and what staff do first.
  3. Practise refusal of service: who you tell, security, and how you speak to the patron.
  4. Study minors, acceptable proof of age and what to do with doubtful ID.
  5. Cover promotions, happy hours, price advertising and safe night precincts.
  6. Review penalties for irresponsible service and what a licensee must keep on site.
  7. Sit a full timed practice test and go back over every topic you missed.

What happens if you fail

Queensland sets no state re-sit rule. The Statement of Attainment comes from your registered training organisation, so ask that provider how it handles a re-sit, and check the course is the national Provide Responsible Service of Alcohol course. Source for what happens if you fail

Names people use for this test

You may see it called: QLD RSA, Queensland RSA, RSA Queensland, Responsible Service of Alcohol Queensland, RSA certificate QLD, SITHFAB021, OLGR RSA.

Frequently asked questions

The course

Is there an RSA exam in Queensland, and what is the pass mark?

Queensland does not run its own exam. The certificate is a Statement of Attainment from the nationally recognised course Provide Responsible Service of Alcohol (current code SITHFAB021), delivered by a registered training organisation (RTO). Business Queensland does not publish a question count, pass mark or time limit for it, so the 25 questions, 30 minutes and 80% pass mark on this site are ExamRoo practice settings.

Source: Business Queensland: Responsible service of alcohol (RSA) training and certification.

Do I need a Statement of Attainment, and are cheap online RSA courses valid in Queensland?

You need a Statement of Attainment from the nationally recognised course Provide Responsible Service of Alcohol, delivered by a registered training organisation. Business Queensland warns that many online courses do not meet Queensland's requirements even though they charge fees and claim to give the right certificate. A statement of attendance is not the same as a Statement of Attainment. In Queensland you do not get a card with it.

Source: Business Queensland: RSA training and certification.

After you pass

I lost my Queensland RSA certificate. How do I replace it?

Contact the registered training organisation (RTO) that issued it and ask for it to be re-issued. Business Queensland says it cannot replace it because it does not hold RSA training records. If you can't remember which RTO certified you, you will need to do the course again.

Source: Business Queensland: Responsible service of alcohol (RSA) training and certification.

Renewing & expiry

Does a Queensland RSA certificate expire?

Business Queensland says valid RSA certificates don't expire: most valid statements of attainment remain valid whatever the course code was when you completed it, so you only need to complete accredited RSA training once. The exception is a course completed before 2002, which is not valid and must be done again.

Source: Business Queensland: Responsible service of alcohol (RSA) training and certification.

Who needs it

Who needs an RSA certificate in Queensland, and by when?

Business Queensland says most staff who serve or supply alcohol in Queensland licensed premises, including licensed restaurants and cafes, must hold a Responsible Service of Alcohol (RSA) certificate. This includes bartenders, floor staff, room service staff and under 18s. You must complete your RSA training within 30 days of starting employment. Practise this in Practice mode →

Source: Business Queensland: Responsible service of alcohol (RSA) training and certification.

Can under 18s get an RSA and serve alcohol in Queensland?

Yes. Business Queensland says there are no minimum age restrictions under the Liquor Act 1992, and under 18s can serve or supply alcohol in hotels, restaurants and cafes as long as the venue doesn't have an adult entertainment permit. All staff who serve or supply alcohol, whatever their age, must hold an RSA certificate.

Source: Business Queensland: Responsible service of alcohol (RSA) training and certification; Business Queensland: Minors working on licensed premises.

Interstate RSA

Can I use an interstate RSA certificate in Queensland?

Yes, if it is a Statement of Attainment from the nationally accredited Provide Responsible Service of Alcohol course. Business Queensland says this is the only nationally recognised qualification, and that certificates which are not that Statement of Attainment must be replaced by completing the course through an RTO.

Source: Business Queensland: Responsible service of alcohol (RSA) training and certification.

Refresher

What is an RSA refresher in Queensland, and does it replace the course?

Business Queensland offers online RSA refresher courses with short quizzes, covering minors, unduly intoxicated patrons, promotions and practices, checking ID and disorderly conduct. They are designed to help hospitality workers revise and do not replace RSA training or certification.

Source: Business Queensland: Online refresher courses; Business Queensland: Unduly intoxicated patrons and the responsible service of alcohol.

Official resources

ExamRoo is an independent study aid, not affiliated with any regulator or training provider. Rules change, so confirm the current requirements with Office of Liquor and Gaming Regulation (OLGR), Queensland.

Spotted a mistake?

Each test lists the official sources it was checked against under Official resources. When we confirm a mistake, we fix it. Tell us which test and question.

Report a mistake